Shipping policy

 

Shipping & Returns Policy at Segen Wellness Private Limited

Shipping:

  • We offer PAN India and worldwide shipping, excluding a few restricted locations.
  • Free shipping is available for orders worth Rs. 999 or above (after discounts), as periodically notified.
  • Orders below Rs. 999 are subject to a shipping charge of Rs. 100.
  • Cash-On-Delivery is available for many locations in India at an additional charge of Rs. 100.
  • International orders do not qualify for Cash-On-Delivery.
  • Orders are typically shipped within 24-48 hours from the warehouse.
  • Special delivery requests may be accommodated, but not guaranteed.
  • We ship Monday to Saturday, excluding Sundays and public holidays.

Domestic Delivery:

  • Delivery within India usually takes 3 - 10 business days, with rare exceptions due to various factors.
  • For any delivery delays, contact us at info@segenwellness.com or +914035754556 (10:00 am - 8:00 pm).

International Delivery:

  • International deliveries take 10 - 21 business days, with rare exceptions.
  • Shipping charges are calculated based on various factors.
  • Contact us for any delivery delays at info@segenwellness.com or +914035754556 (10:00 am - 8:00 pm).
  • Customs Duty/Import Duty may apply; customers are responsible for these charges.
  • Refusal to pay customs charges may result in the parcel being held or destroyed.

Cancellation:

  • Orders cannot be canceled once dispatched.
  • If you wish not to accept the parcel, refuse it at delivery.
  • Contact us within 3 days of delivery for any issues at info@segenwellness.com or +919849022099(10:00 am - 8:00 pm).

Returns & Refunds:

  • Opened or damaged products cannot be returned.
  • Tampered or damaged products must be reported within 24 hours with supporting images and videos.
  • Black Seed Botanicals is not responsible for damage post-delivery.
  • Product exchanges are accepted for saleable, original packaging.
  • Return pickup charges (Rs. 100) and replacement delivery charges (Rs. 100) apply.
  • For queries, contact us at info@segenwellness.com  or +919848922099 (10:00 am - 8:00 pm).

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